Communication is Key
September 2nd, 2009
This past year our client’s are becoming more tech savy and more over-worked than ever. Many have elected to use twitter, SMS, or brief emails to communicate. Gone are the days of the 2hr lunches to discuss new projects.
This shift in communication methods as well as work whizzing by at 100 mph creates opportunity for mis-interpreting their needs. We have had the experience of creating additional work for ourselves multiple times because of an assumption or mis-read directive. Through these projects we have learned that it is better to be redundant than to be brief. Even though a client may get frustrated with additional clarifying questions it can potentially save hours of your time and theirs. Lately we’ve been focusing on writing clearer emails, asking more questions, and listening actively.
Hopefully our experience saves you some time and encourages you to pause and ask that one more question before launching in an off-base direction.
